CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN PLACED?
Our warehouse ships orders within 24 hours, so address changes are not always possible. If you notice an error, please email us ASAP with your name and order number. We’ll do our best to update it before dispatch, but cannot guarantee changes once the order leaves the warehouse.
HOW LONG IS THE PROCESSING PERIOD?
Order processing usually takes 1–3 business days from the day you place your order. Most orders ship within 24 hours, but processing can take up to 3 days if the warehouse is busy.
GENERAL SHIPPING INFORMATION
We ship Monday through Friday (excluding major holidays) within the UK and Europe only. Your order will be dispatched within 24 hours of purchase, with delivery aimed within 48 hours. You will receive a tracking number once your order ships.
OUT OF STOCK / BACKORDERED ITEMS
If any items are out of stock, we’ll email you with the expected restock date. If restock takes longer than 2 weeks, we’ll automatically refund those items.
ADDRESS CHANGES
If you spot an error in your shipping address, email us immediately with your name and order number. We’ll try to correct it before dispatch but can’t guarantee changes once the order has left the warehouse.
DO YOU SHIP INTERNATIONALLY?
We only ship within the UK and Europe. Orders outside these regions cannot be fulfilled.
I RECEIVED A DAMAGED ITEM, WHAT DO I DO?
We’re sorry your item arrived damaged. Please contact us with your name and order number for assistance.
HOW CAN I TRACK MY ORDER?
Use the Track Your Order link on the homepage or menu and enter your tracking number. If you need further help, contact us anytime.
WHY ISN'T MY TRACKING NUMBER WORKING?
Tracking may only update on domestic systems; some international couriers do not provide real-time tracking updates. Delivery typically takes 2–4 weeks for international shipments within Europe and UK. Contact us if your tracking number doesn’t work for domestic orders.
THE TRACKING NUMBER SAYS DELIVERED, BUT I HAVEN'T RECEIVED MY ORDER?
Once the package leaves our warehouse, the local postal service handles delivery. Please contact your local postal service for assistance in locating your order. If you need help, reach out to us.
WHAT DO I DO IF SOMETHING IS MISSING OR DAMAGED IN MY ORDER?
Contact us immediately if any items are missing or damaged. Our Money Back Guarantee lasts 30 days from delivery. Reach us via the Contact Us page or email at info@freshpresssocial.com for support.
